Your Rights and Safety

Your rights and safety are our top priority in our apartments, the common areas and the community as a whole. We want you to be safe and secure in every moment of your daily life.

These items can be difficult to bring up, however we ALWAYS want to hear your feedback.

What are your rights and Safety

You have a right to be safe and secure at all times. If you are feeling like you are not safe or secure, we WANT to hear from you.

Abuse can be defined as many different forms. These forms could be physical, emotional, sexual, financial, neglectful or discriminative abuse. For example, this could be someone hitting you, or saying hurtful things to you or acting in an inappropriate sexual manner when you don’t want them to.

Abuse in any form is never okay.

You have the right to be safe everywhere – at home, in the community and at work.

The different types of abuse and neglect

Physical abuse

When someone hurts your body, such as hitting, restraining you or causing physical pain.

Sexual abuse

When someone makes you do sexual things that you don’t want to do or they do sexual things to you that you do not want.

Financial abuse

When someone spends your money, takes your things, or makes you buy them things.

Emotional abuse

When someone does  and says things to hurt your feelings.


When someone does not give you the support or help you need. This could be not listening to you or not giving you enough food.


When you are treated differently or unfairly because of who you are, your abilities, what you believe, or where you are from.

We want to hear your feed back – speak to us

We want you to speak up about any feeling of discomfort caused by someone else, whether this is in your apartment, in the community or a specific situation. We take all of your feedback very seriously and appreciate your honesty in these situations. You may feel scared to speak about this, but it is really important that you do.

Who can you talk to?

There are several people who you can talk to about abuse or any concerns.

You can choose who you would like to talk to, see list below:

The Police

Ring 000 if it is an emergency.

Contact iNSiTU Housing directly

You can contact us and tell anyone who works at iNSiTU Housing about the situation you are in.

You can choose to email us through our feedback and complaints form or call us directly.

More details are in Complaints and Feedback Policy.

Phone: 02 9409 7277

National Disability Abuse and Neglect Hotline

This National Disability Abuse and Neglect Hotline is a free, independent and confidential service. Anyone can contact them, including family, friends, service providers or a person with disability.

Phone: 1800 880 052


1800RESPECT is the national sexual assault, domestic and family violence counselling service.

Phone: 1800 737 732

People with Disability Australia

People with Disability Australia is a national disability rights, advocacy and representative organisation.

Phone: 1800 422 015

contact us

If you have any questions about our services, or are interested in a career with us, please give us a call on 0477 457 984 or fill in the form provided.

We would love to offer you guidance and support.